FAQ｜Frequently Asked Questions

Getting Started

How do I get a quote?

Simply fill out our online quote form or send us your packaging requirements by email. Our team will review your request and provide a quotation as soon as possible.

What information should I provide for a quotation?

To provide an accurate quotation, we recommend including:

  • Packaging type
  • Dimensions (L × W × H)
  • Quantity
  • Material
  • Printing requirements
  • Surface finish
  • Artwork (if available)

The more details you provide, the more accurate your quotation will be.

Can I request a quote without artwork?

Yes. We can provide a preliminary quotation based on your packaging specifications. Final pricing will be confirmed after the artwork is completed.

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Customization

Can I customize the size and structure of my packaging?

Yes. All of our packaging can be fully customized, including size, box style, material, printing, and finishing.

What printing options do you offer?

  • CMYK Printing
  • Pantone Printing
  • Digital Printing

Our team will recommend the most suitable printing method according to your project.

What finishing options are available?

Popular finishing options include:

  • Matte Lamination
  • Gloss Lamination
  • Soft Touch Lamination
  • Spot UV
  • Foil Stamping
  • Embossing
  • Debossing

Additional finishing options are available upon request.

Samples & MOQ

What is your minimum order quantity (MOQ)?

Can I order a sample before mass production?

Yes. We highly recommend approving a sample before mass production to ensure everything meets your expectations.

How long does it take to make a sample?

Most samples can be completed within 3–7 business days, depending on the complexity of the packaging.

Production & Shipping

What is your production lead time?

Production usually takes 12–20 business days after artwork approval, depending on the packaging type and order quantity.

Do you ship internationally?

Yes. We ship worldwide and can arrange sea freight, air freight, express delivery, or work with your freight forwarder.

Can you ship directly to Amazon FBA or a warehouse?

Yes. We can ship directly to Amazon FBA, 3PL warehouses, or any designated address.

Quality & Payment

How do you ensure product quality?

Every order is carefully inspected during production and before shipment to help ensure it meets the approved specifications.

What payment methods do you accept?

We accept T/T (Bank Transfer) and other mutually agreed payment methods.

What should I do if there is a quality issue with my order?

Please contact us as soon as possible with photos or videos. Our team will investigate the issue promptly and work with you to provide an appropriate solution.

Can I get support during production?

Absolutely. Our team will keep you updated throughout production and is always available to answer your questions.